Author: Kevin

Tired and exhausted from an amazing vacation, we were waiting, at the airport gate, for a flight to take us home. Just minutes before it was time for the plane to depart, I noticed there was no plane at the gate and no airline representatives inside the terminal. Shouldn’t a plane be there by now? Where were the airline agents?

Alas, an announcement, one we all hate to hear, “Your flight has been cancelled due to technical issues with the aircraft”. Yikes, (not the first words I said!!!) Chances are we’d never make it to our connected flight either. Darn (that’s the PG version)  Panic – here we are stuck!  And now, comes the challenge of having to navigate (pun intended) a potentially dreadful customer care scenario.

“Here’s call this 800# to reschedule your trip.”   Yiles! Double Yikes. We’ve all heard those words before.   We pause – take a deep breath – and call the number.

Amazingly, within 10 minutes of placing the call, we were re-booked on a flight scheduled for the next day.  Within 30 minutes of completing the call, we received vouchers for concession/meals (valid for any airport/with a one-year expiration) and an overnight stay at a 4.5-star hotel, ground transportation to and from the hotel to the airport. When we arrived at the hotel, they had already been altered that we were staying overnight, warmly greeted us and handed us a room key.  Amazing!  Thanks to Air Canada for a truly delightful and memorable experience!