Recent Travel Experience – unexpected customer experience!

Tired and exhausted from an amazing vacation, we were waiting, at the airport gate, for a flight to take us home. Just minutes before it was time for the plane to depart, I noticed there was no plane at the gate and no airline representatives inside the terminal. Shouldn’t a plane be there by now? Where were the airline agents?

Alas, an announcement, one we all hate to hear, “Your flight has been cancelled due to technical issues with the aircraft”. Yikes, (not the first words I said!!!) Chances are we’d never make it to our connected flight either. Darn (that’s the PG version)  Panic – here are are stuck!  And now, comes the challenge of having to navigate (pun intended) a potentially dreadful customer care scenario.
“Here’s call this 800# to reschedule your trip.”   Double Yikes. We’ve all heard those words before.   We pause – take a deep breath – and call the number.

Amazingly, within 10 minutes of placing the call, we were re-booked on a flight scheduled for the next day.  Within 30 minutes of completing the call, we received vouchers for concession/meals (valid for any airport/with a one year expiration)  overnight stay at a 4.5 star hotel, ground transportation to and from the hotel.  The hotel, already altered that we were staying overnight, warmly greeted us and handed us a room key.  Amazing!  Thanks to Air Canada for a truly delightful and memorable experience!

airplane

Favorite Apps

Greetings…here are a few of my most recently used Apps..iOS

  • ImageTransfer – easily transfer (wireless) images between ipad and PC and visa versa
  • AT&T Tech Channel – Security/Threat resource
  • Evernote’s Scannable – Create recognition to digitally file business cards
  • BOX – File Storage – File Sharing!  I use it all the time!
  • PopBoardz – a very unique way to present information, text, image, web in a non-linear manner

 

Gut Check – Do you have what it takes?

I love the quote below mentioned in the July 3rd WSJ Tour de France cycling story. There were numerous mentions about the downhill segments of the race quoting…”not often discussed, riding downhill is cycling’s supreme test of derring-do.”…the difference in the race “cycling experts and riders say, may very well come on the way down”. The article went on to say, and this is the quote I like…”one of the biggest advantages seems to be a matter of guts. Descending barely requires pedaling, just seriously advanced bike handling. the only limit is the rider’s appetite for risk.” Do you have the guts and the appetite do approach your challenges. When you conquer your fears and face your challenges it all “downhill”   Continued Success!